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"Tasneem's support throughout our journey to grow from a small to medium enterprise has taken a phased approach, enabling her to truly understand the organisation and our vision, thus helping us to achieve our goals and become an attractive employer within the sector.“


"Thanks to Claris Coaching, everyone in the company is now aligned to our vision and values and they understand the end goals. This is particularly effective for Senior Management as they see opportunities to develop and feel a part of the growth journey, in turn impacting retention."


"By reviewing our recruitment practices, namely interview capability and implementing the Birkman Method, we have seen business improvements here in the UK and at our international operations. Tasneem really understands the culture and requirements of management teams for all regions. Follow-up training & development now includes understanding Emotional Intelligence which is helping our managers to become better leaders."  

4C Hotel Group

Why they came to us:

Evolving from a small business to a medium-sized enterprise, 4C Hotel Group had several growing pains: They had a vision to expand into 4 continents and build new hotels ground up, as well as be the first to introduce their brand in the country. They also wanted to strengthen their management company and all operating procedures, while building a learning organisation.

Core needs:

  • establishing a clear culture, vision and strategy
  • a concise development plan for the whole team
  • job focus and performance measures
  • a learning and development culture
  • strong recruitment practices
  • a focus on customer service and leadership development


Tailored methodology:

"To help them define their culture, we set out to define all the job descriptions and train the senior management to work with emotional intelligence in dealing with customers and their teams. We profiled all the team, identifying their strengths and passion and grew them to completely run their business with autonomy."


Tools:

Services:

Results:

  • improvement in Business Performance Indicators
  • Silver Status by Investors in People 2014
  • record-breaking employee retention
  • Birkman implemented recruitment process


Time Frame: 4 years

 


"Tasneem at Claris Coaching has helped us transform our team by aligning our goals and vision. Tasneem does a phenomenal job at coaching young teams."

 

Swanvale

Why they came to us:

Evolving from a small business to a medium-sized enterprise, 4C Hotel Group had several growing pains: They had a vision to expand into 4 continents and build new hotels ground up, as well as be the first to introduce their brand in the country. They also wanted to strengthen their management company and all operating procedures, while building a learning organisation.

Core needs:

 

 

 

I was introduced to Tasneem many years ago. She has been fantastic in supporting me and helping my identify my career direction.

More recently over the past few years we have been growing our company. One area of concern was staff retention and also ensuring that the organisation had underlying values that the staff team as a whole worked towards. Tasneem held
various workshops with our teams to help u identify our vision, mission and goals.

In terms of retention, Tasneem has been key to this. We started by understanding what the exact roles and responsibilities were of the targeted
manager and ho we could link these into personality and core skills of the candidate. E.g. The healthcare sector is very highly regulated and therefore compliance is at the forefront of our priorities. We need someone who can confirm to this and therefore is very structured and action orientated as opposed to someone who is very creative and likes working without structure. Once
prospective candidates were identified we used the Birkman method to understand how good a fit there would be with the organisation. Very recently
we have started using the Emotional Intelligence testing. This is particularly useful because senior staff within the organisation are managing large numbers of staff. Furthermore the constant changes within the regulatory bodies demand varying requirements of providers like us.

Evolving from a small business to a medium-sized enterprise, 4C Hotel Group had several growing pains: They had a vision to expand into 4 continents and build new hotels ground up, as well as be the first to introduce their brand in the country. They also wanted to strengthen their management company and all operating procedures, while building a learning organisation.

Core needs:

  • establishing a clear culture, vision and strategy
  • a concise development plan for the whole team
  • job focus and performance measures
  • a learning and development culture
  • strong recruitment practices
  • a focus on customer service and leadership development


Tailored methodology:

"To help them define their culture, we set out to define all the job descriptions and train the senior management to work with emotional intelligence in dealing with customers and their teams. We profiled all the team, identifying their strengths and passion and grew them to completely run their business with autonomy."


Tools:

Services:

Results:

  • improvement in Business Performance Indicators
  • Silver Status by Investors in People 2014
  • record-breaking employee retention
  • Birkman implemented recruitment process


Time Frame: 4 years

 


    Tailored methodology:

    "To help them define their culture, we set out to define all the job descriptions and train the senior management to work with emotional intelligence in dealing with customers and their teams. We profiled all the team, identifying their strengths and passion and grew them to completely run their business with autonomy."


    Tools:

    Services:

    Results:

    • improvement in Business Performance Indicators
    • Silver Status by Investors in People 2014
    • record-breaking employee retention
    • Birkman implemented recruitment process


    Time Frame: 4 years


    For information on any of the case studies, please contact our director: tasneem@clariscoaching.com