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"Claris Coaching was able to bring us to identifying the culture and values that we wanted within our partnership. They helped to recruit the right managers, and in identifying the type of structure that we needed as an organization . Claris helped to clarify our own roles as owners and those of Senior Management with reporting procedures."


Opulent Hotel Group

Why they came to us:

While expanding its hotel group in Tanzania, this client had a major problem retaining managers, as well as a lack of alignment between different departments.

Core needs:

  • sustainability of the managers
  • clear expectations from the owners
  • strong recruitment process
  • defining the culture of the organisation
  • identifying competencies and behaviours
  • a healthy work environment


Tailored methodology: 

"We worked with the policy group and all levels of the team through understanding their purpose and their personality to see which personality was the best fit for their roles. It took 3 months before we hired the right fit and the right team for each hotel group. All senior management went through a similar process. Then we defined the areas of responsibility that best suited them. We learned that if people worked towards their strengths, it was a good motivator and drove performance."


Tools:

Services:

Results:

  • retention of hotel managers
  • talent management in place
  • positive working culture
  • senior team established
  • improved customer service
  • improved recruitment process now integrating Birkman method
  • better accountability


Time Frame: 2 years
 


For information on any of the case studies, please contact our director: tasneem@clariscoaching.com