What the client needed
Evolving from a small business to a medium-sized enterprise, 4C Hotel Group had several growing pains:
They had a vision to expand into 4 continents and build new hotels ground up, as well as be the first to introduce their brand in the country.
They also wanted to strengthen their management company and all operating procedures, while building a learning organisation.
establishing a clear culture, vision and strategy
a concise development plan for the whole team
job focus and performance measures
a learning and development culture
strong recruitment practices
a focus on customer service and leadership development
Claris’ approach and methodology:
To help them define their culture, we set out to define all the job descriptions and train the senior management to work with emotional intelligence in dealing with customers and their teams. We profiled all the team, identifying their strengths and passion and grew them to completely run their business with autonomy.
CMI Leadership and Management Accreditation
Six Seconds Emotional Intelligence
Leadership and Management Development
Individual and Team Coaching
Improvement in Business Performance Indicators
Silver Status by Investors in People 2014
Record-breaking employee retention
Birkman implemented recruitment process
Time Frame: 4 years
Tasneem’s support throughout our journey to grow from a small to medium enterprise has taken a phased approach, enabling her to truly understand the organisation and our vision, thus helping us to achieve our goals and become an attractive employer within the sector.
Thanks to Claris Coaching, everyone in the company is now aligned to our vision and values and understand the end goals. This is particularly effective for Senior Management as they see opportunities to develop and feel a part of the growth journey, in turn, impacting retention.
By reviewing our recruitment practices, namely interview capability and implementing the Birkman Method, we have seen business improvements here in the UK and at our international operations. Tasneem really understands the culture and requirements of management teams for all regions. Follow-up training & development now includes understanding Emotional Intelligence which is helping our managers to become better leaders.