What the client needed:
sustainability of the managers
clear expectations from the owners
strong recruitment process
defining the culture of the organisation
identifying competencies and behaviours
a healthy work environment
Claris’ approach & methodology
We worked with the policy group and all levels of the team through understanding their purpose and their personality to see which personality was the best fit for their roles. It took 3 months before we hired the right fit and the right team for each hotel group.
All senior management went through a similar process.
Then we defined the areas of responsibility that best suited them.
We learned that if people worked towards their strengths, it was a good motivator and drove performance.
Tools:
Birkman
Claris Training & Coaching
ADR Meditation
Six Seconds Emotional Intelligence
Services:
HR Consultancy
Leadership and Management Development
Culture Dynamics
Individual and Team Coaching
Recruiting
Results:
Retention of hotel managers
Talent management in place
Positive working culture
Senior team established
Improved customer service
Improved recruitment process now integrating Birkman method
Better accountability
Time Frame: 2 years
Claris Coaching was able to bring us to identifying the culture and values that we wanted within our partnership. They helped to recruit the right managers, and to identifying the type of structure that we needed as an organisation.
Claris helped to clarify our own roles as owners and those of Senior Management with reporting procedures.
Opulent Hotel Group