Tasneem has a BSc in Psychology and a Masters in Training and Performance Management. She is a Chartered Fellow of the CIPD, accredited mediator and accredited Birkman Coach as well as with Emotional Intelligence Testing. She is fully certified practitioner in Conversational Intelligence® and she holds a Fellow accreditation with the National Council of Psychotherapists for her outstanding work in coaching and training.
Tasneem is an Organisational Coach, Senior consultant in human performance and change management.
With over 25 years’ experience, she has trained more than 5000 individuals worldwide. Her clients have come from a myriad of sectors, ranging from the oil industry, hotel and hospitality markets, to senior care, assisted living programs, and call centres.
Tasneem’s core skills include:
- team performance improvement
- facilitation and mediation
- online dispute resolution
- promoting a guest experience
- career management and planning
- emotional intelligence skills development in leaders and managers
- individual and executive coaching
Tasneem was born into a complex family business. This unique childhood led her to become an
expert in small and medium sized businesses, specializing in family dynamics related to the
She offers a deep understanding of the dynamics of emotional intelligence and the neuroscience
connected to it, as well as to what drives human behaviour with good conversational intelligence.
Tasneem combines corporate expertise with institutional experience. Her work in the hospitality
industry, alongside her Directorship at the Ismaili Council for Europe Lifelong Learning Programme,
have given her a powerful and relevant toolkit. As a result, she established several of her own
Working at a strategic and operational level, Tasneem has a proven track record in improving
performance. She is an expert in identifying and changing personal and organisational behaviour,
resolving key management issues, and enhancing staff relationships.
Previous clients include:
- Splendid Hotel Group
- Holiday Inn and other Hotel Brands
- Belmont Village (assisted living)
- Asurion (major call centre)
Having lived and worked in North America, Europe and Africa, she brings her international flair and
global mindset into the mediation room. It is this unique blend of sensibilities that has resulted in
her industry-reputed lens of insight and real-life knowledge.