Website Use & Privacy Policy

This policy sets out how you may use our website and how Claris Coaching uses and protects any information that you give us when you use this website and our services.

Last updated: June 2018

Claris Coaching is a trading name of TAV Bridges (UK) Limited, registered in England and Wales.

  • Company number: 5310785
  • Registered address: QABC 272, Vauxhall Bridge Road, London, SW1V 1BB

Any questions regarding this policy and our data protection practices should be addressed to our Data Protection Officer, Tasneem Virani, at services@clariscoaching.com or Claris Coaching, QABC 272, Vauxhall Bridge Road, London, SW1V 1BB.

Our website

By visiting clariscoaching.com you agree that you will not reproduce, copy, emulate or create derivative works from the content of the website.

When using our website you must not introduce any files containing malicious code including, but not limited to, viruses, Trojan Horses, spyware or malware. You must not attempt to gain unauthorized access to our website or attack our website, servers, computers or databases in any way.

You further agree that you will not act in a manner which may be perceived as damaging to the reputation of Claris Coaching.

The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.

Your privacy

Claris Coaching is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

So we can continue to provide a high quality of service it is important that the personal details we hold about you are kept up to date. Please keep us informed about any changes to your personal details.

We will never pass your details on to third parties, other than as described within this policy, without asking for your permission, unless we are required to do so by law.

We will never sell your data and will not pass your data to third parties for their own marketing purposes.

This website is not intended for children and we do not knowingly collect data relating to children.

Contact form

If you contact us using our contact form we collect the following personal information:

  • Name
  • Email address
  • Any other information you choose to provide

Your information will be used for the sole purpose of responding to your enquiry.

For further information or to withdraw your consent for us to store your personal information please contact us.

Appointment booking form

We provide an online appointment booking system using the YouCanBookMe service. YouCanBookMe sets its own cookies and has its own privacy policy. Please review these through the YouCanBookMe website if you choose to make online bookings.

Newsletter sign up form

If you choose to sign up to receive our newsletters we collect the following personal information:

  • Name
  • Email address

Your information will be used for the sole purpose of sending our newsletter to you.

For further information or to withdraw your consent for us to store your personal information please use the unsubscribe link on our newsletter or contact us.

Social media

Should you contact us through Facebook, Twitter or LinkedIn this is governed by their respective privacy policies.

Website server security

The Claris Coaching website is hosted on servers managed by Clook. All data transferred between users and the Clook servers is encrypted. Only technical staff at Clook and our website management company, Open Door Digital, have access to the data stored on the server. All Clook staff are subject to an internal data protection policy and receive regular security awareness training. Clook are ISO27001 and ISO9001 accredited and assessed by external auditors annually.

Email server security

Emails sent to or from Claris Coaching are administered by Just Say Net and hosted on servers managed by Google GSuite. Both providers have appropriate data protection and security procedures in place. Please refer to their respective terms of service for further details.

Server logs

When you visit our website some information, which cannot be used to identify you personally, is collected and stored by our server (the computer where our website is located). Our server stores the following information about your visit:

  • IP address
  • Date, time and duration of visit
  • Pages visited
  • Type of browser and operating system
  • How you arrived on our website (eg from a search engine or other source)

This information is used for administrative purposes such as to report on server activity and to identify any errors or malicious traffic.

Cookies

A cookie is a small piece of data sent from a website and stored on the visitor’s computer by their web browser. Cookies are used to improve the visitor’s experience by ‘remembering’ their preferences as they move around the website; they are also used to collect data about their visit to be used by the website operator to improve their service.

The only cookies stored as a result of your visit to our website are from Google Analytics.

Google Analytics cookies

We use Google Analytics to monitor how visitors move around the website, how they reached it, and other dimensions and metrics. The information received cannot be used to identify you personally. To collect this information, it is necessary for Google Analytics to set cookies on your computer.

Refusing Google Analytics cookies

Collecting this data is really important to us, as we use it to improve our service. However, you can opt out if you wish: opt out of Google Analytics.

This will prevent data about any websites you visit being used by Google Analytics.

Provision of our services

Your privacy

Claris Coaching is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services then you can be assured that it will only be used in accordance with this privacy statement.

So we can continue to provide a high quality of service it is important that the personal details we hold about you are kept up to date. Please keep us informed about any changes to your personal details.

We will never pass your details on to any third parties, other than those listed within this policy, without asking for your permission, unless we are required to do so by law.

Your personal data

As a client of Claris Coaching we may request additional personal data from you in order to fulfill our contract and provide our services to you. We will only request data which is necessary for the specific services we are providing to you and all data will be safeguarded in accordance with this policy.

This additional data will be used for activities including:

  • Registering you as a new client.
  • Confirming your identity as a security measure.
  • Delivering our services to you.
  • Requesting feedback from you, for example through a survey or online review form.
  • Managing payments from you and any refunds due to you.
  • Notifying you about any important changes.

If you have any questions about the type of additional personal information we may require in order to provide you with our services then please contact us.

Transfer of data to third parties

We work with carefully selected third parties to deliver some of our services to you. In these cases we will share your personal data with these third parties. They are only permitted to use your data for the specified purposes and in accordance with our instructions.

These third parties may include Associates of Claris Coaching, external coaching service providers and professional advisers who provide us with consultancy, banking, legal, insurance and accounting services.

A list of the third parties with whom we may share your data is available upon request.

We will never sell your data and will not pass your data to third parties for their own marketing purposes.

If you would like further information about how your data may be shared with third parties then please contact us.

Third party websites and services

In delivering our services to you we may refer you to third party websites or services, for example to complete a psychometric questionnaire.

You should note that we do not have any control over these third party websites and services. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst using them and such websites and services are not governed by this privacy statement.

We recommend that you review the privacy statement applicable to any such websites and services.

Transfer of data abroad

In order to deliver our services to you we may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see the European Commission website.

In some circumstances we may need to transfer your data to third parties in countries where the data protection for personal data has not, to date, been deemed adequate by the European Commission. When this is the case it is subject to the provision of the appropriate guarantees, particularly contractual, from the third party.

For further information about the circumstances in which your data may be transferred abroad please contact us.

Data security

Claris Coaching operational security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed or altered in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long we keep your data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You may contact us at any time to request deletion of your data or object to our processing of your data. Under those circumstances we will no longer keep your data unless we are required to do so by law or can demonstrate compelling, legitimate grounds to retain it.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement.

In addition, if you have accessed our website from a third party site, we cannot be responsible for the protection and privacy of any information you provided before you left that website and such websites are not governed by this privacy statement.

We recommend that you exercise caution and look at the privacy statement applicable to any such websites.

Change of ownership

If Claris Coaching were to change ownership, for example as the result of the sale of the business, then the new owners may use your personal data in the same way as set out in this privacy notice. You will be informed of any such changes.

Further information

If you would like any further information about how we collect and store your personal data, if you wish to request a copy of the data we hold about you, or if you wish to withdraw your consent for us to store your data, please contact us. We aim to respond to all such requests within one month.

You will not have to pay a fee to receive a copy of the data we hold about you or to exercise any of your other rights. However if your request is clearly unfounded, repetitive or excessive then we may charge a reasonable fee or refuse to comply with your request.