Customer & Guest Experience

Customer & Guest Experience2018-01-25T16:21:47+00:00
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Here’s how it works:

We work with your teams to deliver great
Customer Experience by reviewing the touch points of the customer journey and and the service.

Touch Points
We work with your teams to identify with the touch points of the customer experience throughout their journey turning this into a memorable experience hence increasing reviews and customer loyalty.

Service
In developing an understanding of how behaviours and ways of communicating with others are impacted by past experiences, we work with your teams, though active role plays, to identify and develop emotional and conversational intelligence and language that impacts the way we deliver service and it is received as well as how we listen to the customer whilst navigating our own emotions.

Do you identify with any of these predicaments?

  • “My team is not aware of what is needed to give every customer the best service.”
  • “My team might not have the skills to make every customer feel special.”
  • “My team needs to work together to deliver a higher level of customer experience.”

With Claris, you can achieve:

  • More positive reviews of how your company is strengthening your brand?

  • A team which have the required skills to work together to deliver the highest levels of customer experience.

  • Increased returning customers due to high levels of service.

  • Consistently excellent customer feedback.

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You’ve taken the most important step
by asking yourself the difficult questions.
Now you’re ready to work with Claris
to achieve clarity.

BEGIN YOUR JOURNEY